Create a Ticket

We want you to succeed with Voucherify. To simplify the usage of our platform, we’ve created resources such as Developer Documentation, Community Chat, User Guides, and on-demand Webinars. Our GitHub repositories also contain a lot of valuable samples and tools. 

If you have already consulted these sources, but haven’t found the answer you’re looking for, the advisable next step is to raise a support ticket. You can do so by clicking on the “Contact Support” button in the top right corner in the Help Center and Success Portal or by visiting this page

Support Process

In order to specify your request and make the support process faster, you will be asked to determine the severity of the issue you’re facing and to categorize the problem.

Follow this article to learn more about support ticket severity levels, handling times, and categories. 

After creating the ticket, you will be contacted by either a Customer Success or Technical Support Specialist who will resolve your problem. The response time varies depending on the severity and complexity of the issue, your subscription plan, availability of Support Specialists, and other factors.

After implementing the solution, the ticket will remain open until you and a Support Specialist reach a mutual agreement that the issue is resolved. If you feel unsatisfied with the provided solution, you should inform the Support Team about it. We will do our best to resolve the issue to your satisfaction and leave the ticket open for further investigation.

If you need further information on Support Specialists, visit this link.

If you would like to learn more about Support Ticket Lifecycle, give this piece a read.

Visit this link to see our full Support Policy.
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